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How do you stop paying the same invoice twice?

By Tim White · How-to · Last updated

Check every new invoice against the ones you've already recorded, before it's paid. Match on vendor, invoice number and amount, and hold anything that matches. InvoiceJet runs this check on every invoice, so a bill that arrives once by email and again on paper gets flagged before you pay it twice.

Why duplicates get paid

The same bill comes in through two doors. A vendor emails the PDF and mails a paper copy. A project manager forwards an invoice you entered last week. A vendor sends a 'reminder' that is really the original invoice again. Each copy looks legitimate on its own, and in a busy week both get paid.

What an exact match catches

Matching on vendor, invoice number and amount catches the common case: one bill entered twice. It depends on the invoice number being read correctly, so the check is only as good as the extraction behind it. A misread 1O42 instead of 1042 lets a duplicate slip through.

What it misses

A vendor who reissues the same charge under a new invoice number won't match. Neither will a copy with the amount keyed slightly differently. For these, sort open bills by vendor and amount once a week and look for pairs dated close together.

Watch the other direction too. Two identical monthly retainers, or a deposit and a final bill for the same round figure, can look like duplicates and aren't. Confirm a flagged pair is the same charge before you delete one.

Common questions

What counts as a duplicate in InvoiceJet?

An exact match on vendor, invoice number and amount with an invoice already in your account. The newer one is flagged as a possible duplicate and isn't marked verified until you resolve it.

How do you recover a duplicate payment?

Ask the vendor for a refund, or for a credit memo applied to your next invoice. Send them both invoice numbers and the payment dates so they can find it quickly.

Sources

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